How can we help?
Ticketing Information
General 2025 Ticketing Information
General Ticketing
- How do I enter the ballot and how does the ballot work?
- Which areas of the ground are children permitted to sit?
- How to change my card details?
- Can I hold all of the tickets in my name?
- When will the ticket exchange go live for the 2025 season?
- How do I share a ticket with my friend if I can no longer see the sharing code?
How to access your tickets
- How do I access my tickets?
- Where can I find my tickets for the Hundred matches at Edgbaston?
- My phone doesn't support the Edgbaston app-what should I do?
- I don't know how to use the Edgbaston app-can I get paper tickets?
- I have forwarded my ticket on to someone else but have now changed my mind/they can no longer come, can I get the ticket back?
- How do tickets in the Edgbaston app work? How do I get my tickets?
Refunds and rain affected play
- What is the refund policy for Finals Day 2025?
- What is the refund policy for One Day International fixtures?
- What is the refund policy on Bears Lounge tickets?
- What is the refund policy on Domestic cricket tickets?
- What is the refund policy for International T20 Fixtures?
- What is the refund policy for test match tickets?
Ticketing Enquiries
- Can I move my seats to seats available on the Edgbaston ticket exchange?
- Where has my ticket gone when I have assigned it to Friends and Family?
- Can I add ticket protection after purchasing tickets?
- How can I upgrade or downgrade a ticket?
- I would like to obtain a VAT receipt - how can I do this?
- What is the minimum age required for a ticket holder?